Frequently Asked Questions
If you have any questions which we don't cover on this page or specific needs for your pet that you want to enquire about please contact us by email, text or Whatsapp.
Are you insured to provide pet care services?
Yes we are fully insured and happy to provide proof of this on request.
How many bookings can I make for a day?
We accept up to 3 bookings for the same household per day. This could be any combination of services, such as 3 drop-ins or 2 walks and a drop-in.
Why are your booking time ranges so long?
Life is unpredictable, we give time ranges to show that while we will do our best to attend your booking at the precise time you request we do have a much larger time allocated to your pet so even if there is traffic or we are delayed due an emergency with another pet we will still be able to attend to your pets needs and disrupt as few other pets routines as possible.
What are add-on services?
We want our services to be as flexible and cost effective as possible. Add-on services are for circumstances that require additional time and care to be added to a core service. For instance if you would like to book a 30 minute dog walk and then require your dog to be fed/water changed/medication provided after you can use the add-on service rather than having to book a drop-in. Add-on services are allocated 15 minutes of time which will be appended to the end of the core booking.
How do I book with add-on services?
Please place your booking for the core service through the normal booking system and then contact us by email, Whatsapp or text to let us know you need to add an add-on service to your bookings. Please also let us know the details of the additional care you require.
How do I make payment for bookings?
Payments can be made via Bank Transfer or in cash on the day. Bank Transfer payments must be made by the day before the booking to allow time for the payment to clear. Once you have made a booking you will be contacted to provide bank details for bank transfers to Tails and Trails.
Do you provide boarding?
No we don't currently provide boarding for pets. We do offer drop-in and walking services - please contact us if you are unsure if this would work for your pet and situation. We will do everything we can accomodate their needs.
Will you provide photos and updates about my pet?
Absolutely! We will ask you how you want to recieve photos and updates about your pet during bookings. We can currently provide these by Whatsapp, iMessage or email.
Are Tails & Trails on other platforms?
Yes! You can also find us on Rover, Pawshake, Tailster and Bark. However booking through our own site ensures you pay the best possible price and avoid those costly fees!
Can I leave a review?
We would love that! Please leave reviews on our Google Business page, linked here: https://share.google/4be2R3vHmAMCkGlwO